Refund Policy

Effective Date: August 18, 2026

Company: Dongguan Tengya Clothing Co., Ltd.
Brand: JSJLH
Website: JSJLH.com

This Refund Policy is issued by Dongguan Tengya Clothing Co., Ltd., the legal entity that operates the JSJLH brand and the JSJLH.com website.

Returns, cancellations, and exchanges are governed by our separate Returns and Cancellation Policy. This Refund Policy explains how approved refunds are issued once a cancellation, return, exchange, or refund request has been reviewed.

1. Refund Eligibility
A refund may be granted after we receive and examine an authorised return, where a return is required. In some situations we may resolve the issue without requiring the original garment to be sent back. Do not assume that a return is unnecessary unless our customer service team confirms this in writing.

Authorisation of a return does not guarantee a refund. The returned garment must still be received and inspected unless we confirm in writing that a return is not required.

Refunds may be available for eligible garments that are damaged, faulty, incorrect, incomplete, or materially different from the order confirmed by the customer, subject to review and to applicable law.

2. Refund Amount
An approved refund for an eligible returned garment covers the purchase price actually paid for that garment, after any discounts or promotions applied to the order.

For an approved change-of-mind return:

the eligible garment's purchase price is refunded;

original shipping charges are not refundable;

return shipping is the customer's responsibility; and

no restocking fee is charged.

Where a refund results from our confirmed error, including a damaged, faulty, incorrect, or incomplete garment:

the affected garment's eligible purchase price is refunded if a refund is selected;

the applicable original shipping charge is refunded where appropriate; and

authorised return shipping costs are covered or refunded.

Any sales tax collected and legally refundable in connection with the returned garment will be handled according to applicable tax and payment requirements.

3. Original Shipping Fees
Original shipping charges are not refundable for approved change-of-mind returns unless the law requires otherwise.

Where a refund results from our confirmed error, including a damaged, faulty, incorrect, or incomplete garment, the applicable original shipping charge is refunded where appropriate.

4. Return Shipping Refunds
For an approved change-of-mind return, the customer is responsible for return shipping costs.

For a confirmed damaged, faulty, incorrect, or incomplete garment, we will provide applicable instructions and cover the authorised replacement or return shipping costs.

If we ask you to purchase return postage for a merchant-responsible return, please keep the receipt. We will refund the approved reasonable cost once we receive the requested documentation.

JSJLH does not charge a restocking fee.

5. Taxes, Duties, and Third-Party Charges
Any sales tax collected and legally refundable in connection with the returned garment will be handled according to applicable tax and payment requirements.

Customs duties, import taxes, brokerage fees, and other amounts paid directly to customs authorities, carriers, or other third parties generally cannot be refunded by JSJLH.

6. Refund Method
Approved refunds are normally issued to the original payment method.

We generally cannot issue a refund to a different card, bank account, or payment method. If the original payment method is no longer available, the payment provider's applicable procedures apply.

7. Refund Processing Time
Approved refunds are normally issued to the original payment method within 5–10 business days after approval.

Your bank, card issuer, or payment provider may need additional time to show the refund after we issue it.

8. Return Inspection
After an authorised return arrives, we will inspect the garment and let you know whether the refund has been approved.

The inspection may consider:

whether the correct garment was returned;

the garment's condition;

whether it shows signs of wear, washing, alteration, or damage;

whether original components and accessories are included;

the reason given for the return; and

whether the return followed the authorised instructions.

If further information is reasonably required, we may contact you before making a final decision.

9. Late or Missing Refunds
If an approved refund has not appeared after the expected processing period:

review the original payment account;

contact your bank, card issuer, or payment provider;

allow for any additional institutional processing time; and

Please include your order number and any refund confirmation previously provided.

10. Incorrect Addresses and Undeliverable Orders
Customers are responsible for providing complete and accurate delivery information.

If a parcel is returned or cannot be delivered because of an incorrect or incomplete address, refusal by the recipient, failure to collect the parcel, repeated unsuccessful delivery attempts, failure to pay applicable customs charges, or another reason attributable to the customer:

refund eligibility is assessed after the parcel is returned and inspected;

applicable return shipping, customs, and handling costs may be deducted from an eligible refund where the law allows;

original shipping charges are not normally refunded; and

if redelivery is requested, the customer is responsible for the applicable redelivery charge.

These conditions do not apply where non-delivery resulted from our confirmed error or the carrier's confirmed error.

11. Contact and Company Information
For cancellation, return, exchange, or refund assistance, contact our customer service email address:

support@JSJLH.com

Please include your order number and the email address used during checkout.

Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

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